Charlotte Store: (704) 347-0023
Mooresville Store: (704) 235-0903

Welcome to Custom Hydraulics

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SHIPPING & DELIVERY

It is the customer’s responsibility to inspect and account for purchased items within 3-5 days after receipt of order. All orders are inspected at the point of origin to make sure there is no damage when shipped. All orders are inspected for damage issues before they leave the origin shipping location. Carton quality and packing are inspected to ensure with proper shipping methods that all items will be delivered to the customer. Any lost or damaged items must be reported to Custom Hydraulics & Design immediately after inspection of package. UPS is the preferred method of shipping for our industrial products and any issues will be addressed immediately.

Custom Hydraulics & Design Orders and Cancellation Policy:

Return Policy
- Items sold from stock or In-Stock at time of order may be Returned with an RGA number within 30 days without penalty. Excluding Cut Lengths or Made To Order Items.
- Special Order items in general are Non-Returnable. If a Return is allowed by the Vendor a Re-Stocking Fee may be imposed.
- Special Order items are Non-Cancellable once order has been placed unless written notice that an exception has been allowed. Cancellation fees may be imposed by the manufacturer and are the resposibility of the buyer.
- Special Order Policy applies to order quantities greater than normal stock levels.
- Cut Lengths and Made To Order Items are Non-Returnable.
- Blanket Orders are Non-Cancellable and must be taken in the agreed amount of time. Please contact sales in writing regarding any modifications that may be requested.

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